Digital Transformation Triumph – How SQUADAP Amplified KreditPlus’s QA Processes

Background

PT KB Finansia Multi Finance, operating under the brand “KreditPlus”, has been a prominent financial solution for the Indonesian population since 1994. Offering multitude of financing facilities for products ranging from electronics to furniture, KreditPlus has also diversified into secured financing for vehicles and supports the growth of SMEs through invoice financing and credit facilities backed by land or buildings.

In alignment with its vision to become the premier technology-based financing solution provider in Indonesia, KreditPlus ventured into the digital realm with the KreditPlus Mobile application. By 2022, the app had achieved the ISO 27001 certification, underscoring its commitment to robust information security management.

Challenge

As KreditPlus continued to expand and innovate, there was evident need to refine their quality assurance processes to maintain the high standards they set for their digital offerings.

SOLUTION

Recognizing the evolving needs of KreditPlus, Squadap not only offered tailored solutions but also provided a comprehensive QA outsourcing solution. The partnership initiated a comprehensive approach to address KreditPlus’s requirements:

• ISTQB / ISO 29119 Adaptation: Integrating global standards to ensure quality assurance processes were at par with the best.
• Gap Analysis: A thorough examination of the current QA team and processes to identify areas of improvement.
• Guidelines and Procedures: Establishment of guidelines and procedures grounded in the ISTQB / ISO 29119 framework.
• Upskills & Reskills: Equipping the QA team with the latest skills and knowledge in the domain.
• Test Case Management Migration: Transitioning KreditPlus from spreadsheet-based test cases to TestRail.
• Continuous Testing: Ensuring that quality assurance processes are ongoing and iterative.
• QA Metrics: Creating a dashboard for QA productivity and bug tracking.

Notably, the migration to TestRail, the establishment of guidelines and procedures for ISTQB and ISO 29119, and the creation of QA productivity and bug metrics were transformative for KreditPlus’s QA processes.

RESULTS

The collaboration between KreditPlus and Squadap led to significant enhancements in the QA domain:

• Elimination of Test Case Redundancy: This streamlined the testing process, ensuring that resources were optimally utilized.
• Enhanced Visibility: The team gained insights into test cases execution, improving decision-making.
• Metrics-Driven Approach: Visibility into productivity and bug tracking from development to production ensured that the team could proactively address issues.

QA Productivity: TestRail Progress

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QA Productivity: General QA Effort

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Bug Management Dashboard

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